Refund Policy

Pay upfront. If we can't deliver, full refund.

You get a full refund if

• you cancel before work on your job has started, or
• we cannot deliver the work described in your quote.

If something is wrong

Tell us within 14 days of delivery. If the work does not match the quote we fix it at no extra cost first. If we still cannot deliver it, we refund you in full.

How to ask

Email hello@ecommercenerds.com with the email address you paid with. Refunds go back to your original payment method through Stripe and usually arrive within 5 to 10 business days.